Privacy, Terms of conditions & Credit card usage

Privacy is important to us, and we want to ensure we're transparent with what we collect, and what we do with your data.

App download and Registration

We'll need to collect your email, password, and credit card details in order to guarantee our cups/containers if they're not returned. Your credit card data is handled by Stripe, a PCI compliant and secure 3rd party payment gateway, and is not visible to Circular City.

How might your credit card be charged?

You will only be charged the $80hkd penalty if you do not return your cup/container within the 7 day period, and will receive an app based push notification 2 days before as a reminder, and email upon a charge being processed. We highly recommend that you enable these app push notifications to serve as your reminder.

Can I get a refund if I return the late cup?

We do offer a 50% refund on your late return charge if you return the overdue cup to any of our ch00ze partners within 3 weeks (i.e. 1 month from your borrow date). You will then get HKD 40 back (i.e. 50% of the penalty charge)! Please see our FAQ's for the late return process.

Privacy Policy and Terms & conditions

You can view our Privacy Policy and Terms & Conditions in more detail here, and you can also see Stripe's policies too:

Any other questions?

If you have any other questions, you can browse our FAQ's at or email at

ch00ze Privacy Policy

ch00ze Terms & Conditions

Stripe credit card payment policies